CRM
CRM – system that operated with any platform-related info, including well protected personal data. Other components pre-rendering data and view for CRM to build any custom screen for users or 3rd party systems. Access and permissions module gives absolute protection on the level of inner system actions.
Screen provider
Module that helps business growth. Any subject or partner could have access to unique screen with business logic related to its part of business, no more, no less.
Cross-integration
CRM allows authorized access to any information that was managed by whole platform. Components version control module speak with each component on last supported version of protocol or integration.
Access and permissions module
Module that manages ability to see or change information of any actor. It could be 3rd party system, human or preconfigured trigger – nothing is out of control thanks to advanced expiration rules, action-based security system and extensive permission matrix that could be viewed in any dimension.
Out of the Box Analytics Integration
Any action emitted within CRM will be tracked and registered in analytics, reporting system and finances.
CRM Program: CRM, ECC CallCenter, EWFM (Work Force Management), WMS, Logistics
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2020
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Call Center predictive calling flows. Integrations with CRM,WMS 1.0
CIS Coverage
Dynamic order lifecycle
3rd party phone lines support, guaranteed size of pool per Communication program
Operators bonus systems, permissions, loyalty programs
per offer support
2020
LeadHub Continuous Deployment establishment, dynamic inbound/outbound routes support
Analytics System integration, event streaming to BI, Transport layer refactoring (polling to streaming)
2021
Thai, Mexico, Vietnam, Singapore orders, VAT calculators, logistics
WMS 2.0 Integrations, WMS to WMS 2.0 migration. P&L, invoices, regulation reports
CRM WMF integration, Call Server 1.0 release, new locations/locales support